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Frequently Asked Questions

How do I cancel my flight and will I get a refund?

Airlines have varying rules and restrictions. It is important to check with your consultant and review your itinerary. Most airline reservations are non-refundable and do not allow exceptions to their rules and restrictions. If you need to cancel your reservation, and your fare is not fully refundable, most airlines will issue a flight credit for future travel. These credits are usually valid for one year after the date of issue and can only be used by the traveler on the original ticket. Check your itinerary for the specific rules of your ticket or call and ask one of our agents.

How do I change a flight reservation?

If your travel plans have changed requiring you to make a change to your airline ticket please review the following tips.
1. Most airlines will charge a change fee of $75.00 to $250.00, plus any increase in fare, to make a change after your ticket has been booked. Most domestic carriers with flights inside the US charge $150.00 plus difference in fare.
2. When changing you may only change to flights with the initial airline your ticket was booked with. (ie. If it was booked with Delta you cannot change it to United)
3. Most airlines do not allow a name change. Check with your agent for details.
4. You will need to change your ticket with one of our agents; if we are unavailable you may contact the airline directly to make a change. Making a change over the phone with the airlines will incur an additional fee.

Can I hold an itinerary for purchase at a later date?

We are able to put flights on a courtesy hold for you until 5pm daily. If you do not book the ticket prior to 5pm it will need to be re-priced at the time of booking. Vacation packages may be placed on hold from 24hrs to a few days depending on the company and your date of travel. Cruises will generally hold for 1-14 days depending on your ship and sail date.

Can I still check in online and print my boarding passes from home?

Once you are within 24 hours of travel you may check in online with the ticketing carrier by going to their website. You will use the airline confirmation code and your name to view your reservations. Once you have your reservation pulled up you will be able to change seat assignments, upgrade seats, pre-pay bags, check in and print your boarding passes from home.

What are my payment options?

The Travel Station accepts Visa, Mastercard, American Express, and Discover of credit cards/debit cards. You may also pay with check, cash or gift card at any of our office locations.

What is an E-Ticket?

Electronic tickets, or e-tickets, are offered by most major airlines and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system.

How do I book military, medical and bereavement fares?
These types of airfares have several restrictions and require specific information.
Military airfares are for U.S. military personnel and their eligible family members who are traveling on leave. Military personnel and eligible dependants must have a valid ID and must use personal credit cards for payment. Authorized federal government credit cards will not be accepted for payment of military leisure fares.

In the event of a medical emergency or death in your immediate family, medical and bereavement fares are available. We will need to know the name and relationship of the ill or deceased family member as well as the name and telephone number of the hospital or funeral home. You will be required to produce a death certificate at the time of travel if the family member passes away. Please note if you call the airline directly for the bereavement fares they will waive the ticket booking fees. We would be happy to do this on your behalf so you don't have to stay on hold and we can research schedules; however we are not able to waive the booking fee on our end.

How much carry-on baggage is allowed for my flight?
Airline policies differ depending on the type of aircraft being operated. In general most airlines allow 2 carry on items per person. The first is a personal item such as a purse, laptop or briefcase. The second item can be a small overnight bag that fits either above in the over head compartment or below your seat. Most dimensions are 9 x 14 x 22; or an average of 45 linear inches.

Why can't I get a seat assignment?
Many of the airlines that allow only approximately 70% of all available seats for pre-assignment. The seats not pre-assigned are held for day of departure assignment. This helps airline personnel in seating families together, seating passengers with special needs and unaccompanied minors. These seats become available to other passengers 24 hours prior to departure during on-line check in.

If your itinerary does not have pre-assigned seats we advise our passengers to take advantage of on-line check in or be sure to arrive earlier at the airport.

Overbooking:
Most airlines overbook their flights. This means they consistently sell more tickets for a flight than there are seats. Over the years, the airlines have tracked usage patterns and with last minute cancellations or no-show passengers; feel they have control of the situation. However, there are times when overbooking occurs and their estimation of cancellations falls short. While at the airport you will know when a flight is overbooked when checking in or when a call for volunteers to take a later flight is made.

This is the situation where having seat assignments helps. Passengers without seat assignments are the first to be re-booked on alternate itineraries if there are not enough volunteers. Airline passengers are covered by Department of Transportation rules. For a detailed explanation of those rules please visit:
http://airconsumer.dot.gov/publications/flyrights.htm#overbooking


When should I arrive at the airport?

The recommended time frame for domestic flights is two hours and even earlier for international flights. This should give you ample time to check-in, clear security and make the journey to your gate. However, there are certain airports where even more time should be considered. Las Vegas airport is one example. Because of the design of the airport the number of security lines is limited. As the number of flights increase through this airport security lines can be very long. In addition, travelers on Allegiant should take note that this airline typically is understaffed in Las Vegas. Because Allegiant does not schedule daily flights to their destinations, if you miss a flight it may be 3 to 4 days before your next flight home.

There is also a minimum check in. Some larger airports require passengers to be checked-in at least 45 minutes to departure. Failure to check in before this deadline will result in denied boarding.